Bridgeman Downs Retirement Village
Residents' Information Hub

myGov (my.gov.au) is a secure Australian Government website that gives you access to a range of government services in one place — using a single username and password.

Once you have a myGov account, you can link it to:

• Medicare — view your card, check claims, update bank details for rebates
• Centrelink — manage Age Pension payments, update your details
• ATO — lodge your tax return, view assessments
• My Health Record — view your medical history and prescriptions
• Aged Care — access My Aged Care information

💡 You only need one myGov account to access all of these services.

Creating a myGov account is free and takes around 10 minutes. You will need your email address and mobile phone.

1. Go to my.gov.au — type this directly into your browser.
2. Click "Create a myGov account".
3. Enter your email address and create a password.
4. Enter the confirmation code sent to your email.
5. Set a secret question for account recovery.
6. Once created, link your services from the myGov home page.

💡 The myGov help line is 132 307 (Option 1) — Monday to Friday.

• myGov will never ask for your password by email, text or phone — if someone does, it is a scam
• Check the web address shows my.gov.au with the padlock icon before logging in
• Enable two-factor authentication for extra security
• Report suspicious messages to Scamwatch at scamwatch.gov.au

💡 myGov sends notifications to your myGov Inbox — not to your personal email. Always log in directly to check for messages.

Once Medicare is linked to myGov, you can manage most Medicare needs without visiting a service centre:

• View and download your Medicare card
• Update your bank account details for rebates
• View your claim history and PBS medication history
• Access your My Health Record
• Manage organ and tissue donation registration

💡 If your doctor bulk bills, your rebate is processed automatically. If you pay upfront, submit a claim through myGov — rebates usually arrive within 2–3 business days.

Linking Centrelink to myGov gives you access to my Centrelink, where you can:

• View your payment details and history
• Update your bank account details for payments
• View and manage your Concession Card
• Upload documents Centrelink has requested
• Send and receive messages — avoiding phone wait times
• Update your address and contact details

💡 Managing routine tasks online is much quicker than calling and is available 24 hours a day.